Also Known as: Director of Rooms, Hotel General Manager, Hotel Operations Manager, Hospitality Manager, Housing Director
Average Earnings Over Time
Salaries may vary per region
Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.
Top Skills for this Job
- Service Orientation
- Active Listening
- Management of Personnel Resources
- Social Perceptiveness
- Reading Comprehension
Top Tasks for this Job
- Greet and register guests.
- Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
- Assign duties to workers, and schedule shifts.
- Coordinate front-office activities of hotels or motels, and resolve problems.
- Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
- Confer and cooperate with other managers to ensure coordination of hotel activities.
- Manage and maintain temporary or permanent lodging facilities.
- Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
- Train staff members.
- Show, rent, or assign accommodations.
- Develop and implement policies and procedures for the operation of a department or establishment.
- Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
- Prepare required paperwork pertaining to departmental functions.
- Interview and hire applicants.
- Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection.
- Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment.
- Perform marketing and public relations activities.
- Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility.
- Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted.
- Provide assistance to staff members by inspecting rooms, setting tables, or doing laundry.
- Monitor the revenue activity of the hotel or facility.
- Collect payments and record data pertaining to funds and expenditures.
Top Education for this Job
- English Language
- Administration and Management
- Personnel and Human Resources
- Customer and Personal Service
- Sales and Marketing
- Computers and Electronics
- Economics and Accounting
- Public Safety and Security
Schools near you:
Find This Job
Get Some Help
Career Guides near you: